These Terms of Service (the "Agreement") is a contract in electronic format between you as an end-user and Service Suite 360, governing the use of Service Suite 360’s remote-accessible service based on our Service Management Software (the "Service"). By accessing and using our Service, you are agreeing that you will be bound by and comply with the terms and conditions of this Agreement. The terms "Service Suite 360", "we", "us" or "our" refers collectively to the licensor Service Suite 360 and our website servicesuite360.com (the "Site"). The term "you" or "your" refers to you as the user and licensee of our Service under this Agreement.
Service Suite 360 makes the Service available through our Site as provided in this Agreement. We provide our Service to you under and subject to the most recent version of this Agreement. We may update this Agreement at any time, without prior notice to you, by posting a new version at http://www.servicesuite360/user-agreement. The latest Agreement will be posted on the Site for your review before using the Service. If you do not agree with all the terms and conditions of this Agreement, you must cease using the Service; your continued use of the Service will signify your acceptance of this Agreement.
The Service is designed to provide you with the capability to manage your service business. The Service is based on our Service Management Software (the "Service Management Software") that is hosted by us or on our behalf and accessible by you remotely through our Site.
Subject to the terms and conditions of this Agreement, Service Suite 360 grants to you a limited, non-transferable, non-exclusive, non-sublicensable, revocable right and license to access and use our Service to support your business operations for the term of this Agreement unless sooner terminated; provided, however, that you may not use the Service in a resale capacity, or process third party data in a commercial service bureau environment, and Service suite 360 retains all right, title and interest in and to all Service Management Software applications and any materials supplied to you by us.
You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service in any way except as permitted under this Agreement in connection with developing your own service management programs; (ii) modify or make derivative works based upon the Service; (iii) create Internet "links" to the Service or "frame" or "mirror" any portion of the Service on any other server or wireless or Internet-based device; or (iv) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product or service using similar ideas, features, functions or graphics represented by or incorporated in the Service, or (e) copy any ideas, features, functions or graphics represented by or incorporated in the Service.
As part of the Service, Service Suite 360 will provide and operate the servers, system software, and applications software, including our Service Management Software functionality available to you in connection with the Service as provided in this Agreement.
The Service will include remedial maintenance for the Service Management Software our Service is based upon, including all updates, bug fixes, and upgrades to the Service Management Software that are implemented by us during the term of the Agreement.
Subject to the terms and conditions of this Agreement, Service Suite 360 will use commercially reasonable efforts to provide the Service for twenty-four hours a day, seven (7) days a week through the term of this Agreement. You agree that from time to time the Service may be inaccessible or impossible to use for various reasons, including periodic maintenance procedures or upgrades, service malfunctions and causes beyond our control or that are not reasonably foreseeable by us, including the interruption or failure of telecommunications or digital transmission links, hostile network attacks or network congestion or other failures (collectively, "Downtime"). Service Suite 360 will use commercially reasonable efforts to minimize any disruption, inaccessibility and/or inoperability of the Service in connection with Downtime, whether scheduled or not. Service Suite 360 will not be responsible for any damages or costs incurred by you, including without limitation, lost profits, if any, that may arise in connection with Downtime.
You agree to pay Service Suite 360 the fees specified in the plan corresponding to the Service level to which you have subscribed. All payments or reimbursements due to Service Suite 360 under this Agreement must be received by Service Suite 360 within thirty (30) days of the date of our invoice. Late payments are subject to an interest charge, which is the lower of one and one-half percent (1.5%) per month or the maximum legal rate. You are responsible for the payment of all taxes that may be associated with this Agreement or your use of the Service (other than taxes based on Service Suite 360’s net income). If Service Suite 360 is required to pay any taxes for which you are responsible under this Agreement, you will, upon receipt of our invoice, reimburse us in full. You are not required to pay any taxes from which you are legally exempt. Your Service will automatically renew at the end of the Service period and Service Suite 360 will charge the then-current renewal fees to the credit card associated with Your Account. If you cancel your Service Suite 360 Service, Service Suite 360 is not obligated to refund Service charges already paid. Cancellation will take effect at the end of the current Service period unless an earlier date is requested.
You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or any other applicable jurisdiction. You also agree to: (a) provide true, accurate, current, and complete information about yourself as prompted by the Service Suite 360 Service’s registration form (the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or Service Suite 360 has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Service Suite 360 has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof). You have the responsibility to safeguard your own login credentials, and are responsible for all activity occurring under your account.
You agree to comply with our acceptable use policies in connection with your use of the Service. You understand that all information, data, text, software, graphics, or other materials ("User Content"), whether publicly posted or privately transmitted, are the sole responsibility of the person from whom such User Content originated. This means that you, and not Service Suite 360, are entirely responsible for all User Content that you upload, post, e-mail, transmit, or otherwise make available via the Service. Service Suite 360 does not control the User Content posted via the Service and, as such, does not guarantee the accuracy, integrity, or quality of such User Content. Service Suite 360 takes no responsibility for, and shall not in any circumstances be liable in any way for any User Content or harm or damages arising therefrom, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any User Content posted, e-mailed, transmitted, or otherwise made available via the Service. You agree to not use the Service to:
You acknowledge, consent, and agree that Service Suite 360 may access, preserve, and disclose your account information and User Content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to:
You will notify us immediately of any unauthorized use of any password or account or any other known or suspected breach of security.
Your information is used by Service Suite 360 and it’s affiliates, including but not limited to HomeAdvisor, Inc., CraftJack, Inc., and IAC/InterActiveCorp ("Affiliates"), for the following purposes:
If we enter into any future arrangements with business partners or other service providers (other than Affiliates) that require access to your contact information, we will provide notice and an opportunity for you to opt out. In any event, we will require our business partners and service providers to maintain your information in confidence, and not to misuse it.
Service Suite 360 is intended for a general audience, but is not directed to the use by children under the age of thirteen, who may not register without the verifiable consent of a parent or guardian. Service Suite 360 does not knowingly solicit or maintain any personal information of children under 13 years of age, and we will take steps to terminate any unauthorized underage registration of which we become aware.
As between Service Suite 360 and you, you are deemed to possess all right, title and interest in and to any User Content you submit or make available for inclusion via the Service. To the extent that you have the legal right to do so, however, you agree that by making the User Content available for inclusion via the Service, you agree to allow Service Suite 360 the right to use and display such User Content, in whole or in part, on the Service.
The term "Intellectual Property Rights" means any and all now known or hereafter known tangible and intangible (i) rights associated with works of authorship throughout the universe, including, but not limited to, copyrights and moral rights, (ii) trademark and trade name rights and similar rights, (iii) trade secret rights, (iv) patents, designs, algorithms and other industrial property rights, (v) all other intellectual property and industrial property rights of every kind and nature throughout the universe and however designated, whether arising by operation of law, contract or license, and (vi) all registrations, initial applications, renewals, extensions, continuations, divisions or reissues hereof now or hereafter in force (including any rights in any of the foregoing). You agree that Service Suite 360 shall retain all right, title and ownership in and to the Service, the Site, Service Management Software, and all Content we provide you in connection with the Service, including, without limitation, all related Intellectual Property Rights represented by or embodied in our Service, Site, Service Management Software or Content. The term "Content" shall refer to all information, data, text, graphics or other materials we make available to you in connection with the Service. You shall have no rights in such Service, Site, Service Management Software or Content other than the limited right to use such Service, Site, Service Management Software or Content as provided herein. We will also own all right, title and interest in any suggestions, ideas, enhancements, requests, feedback, recommendations and other information you provide us relating to the Service.
You agree that you will not use any robot, spider, site search, retrieval application or other manual or automatic device to retrieve, index, scrape, data mine or in any way gather or extract content on or available through the Site or our Service or reproduce or circumvent the navigational structure or presentation of the Site, or our Service.
You agree to indemnify and hold Service Suite 360 and its subsidiaries, affiliates, officers, agents, employees, partners, and licensors harmless from any claim or demand, including but not limited to reasonable attorneys’ fees, made by any third party due to or arising out of User Content you submit, post, transmit, or otherwise make available through the Service, your use of the Service, your connection to the Service, any content you create, manage or control in connection with the Service, your violation of the terms of this Agreement, or your use of the Service in violation of any third party rights.
You acknowledge that Service Suite 360 may establish general practices and limits concerning use of the Service. You further acknowledge that Service Suite 360 reserves the right to modify these general practices and limits from time to time. Service Suite 360 reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that Service Suite 360 shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service, in whole or in part.
This Agreement shall commence upon acceptance of your Registration Data and initial payment and shall continue thereafter until terminated. Either party may terminate this Agreement for material breach of its terms, if such breach is not remedied within ten (10) days after the date that written notice of breach is provided. You agree that Service Suite 360 may terminate your access to the Service for violations of this Agreement and/or requests by authorized law enforcement or other government agencies. Further, you acknowledge and agree that Service Suite 360 may suspend your access to the Service at any time, in the event Service Suite 360 reasonably believes that your use of the Service is negatively impacting the Service, or any other party’s ability to access the Service. Any breach of your payment obligations or unauthorized use of the Service will be deemed a material breach of this Agreement. We, in our sole discretion, may terminate your password account, or use of the Service if you breach or otherwise fail to comply with this Agreement. Further, we may terminate this Agreement at any time, for any reason or no reason, by providing you not less than fifteen (15) days prior notice.
The Service may provide, or third parties may provide, links to other World Wide Web sites or resources. Because Service Suite 360 has no control over such sites and resources, you acknowledge and agree that Service Suite 360 is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any third party Content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Service Suite 360 shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any third party Content, goods, or services available on or through any such site or resource.
You expressly understand and agree that your use of the Service is at your sole risk. The Service Suite 360 service is provided on an "as is" and "as available" basis. In the event of system or component failure, it is possible that for a certain period of time, you may not be able to enter new transactions, execute existing transactions, or modify or cancel transactions that were previously entered. System or component failure may also result in loss of orders or priority. Service Suite 360 and its affiliates, officers, employees, and licensors expressly disclaim all warranties of any kind, whether express, statutory, or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose or use, availability, non-interference with your enjoyment of the site or Service and non-infringement. Service Suite 360 and its affiliates, officers, employees, and licensors make no warranty that: (a) the Service will meet your requirements; (b) the Service will be uninterrupted, timely, completely secure, without delay, free from service degradation or error-free; and/or (c) the results that may be obtained from the use of the Service will be accurate or reliable. No advice or information, whether oral or written, obtained by you from Service Suite 360 or through or from the Service shall create any warranty not expressly stated in this Agreement.
You expressly understand and agree that Service Suite 360 and its affiliates, officers, employees, agents, partners, and licensors shall not be liable to you (whether in contract or based on warranty, negligence, tort, strict liability or otherwise) for any indirect, incidental, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if Service Suite 360 has been advised of the possibility of such damages), resulting from the use of, or the inability to use, our site or Service. In any event, our total aggregate liability arising from or related to this Agreement or the Service shall be limited to your direct damages, not to exceed the fees actually paid to us during the most recent six month period immediately preceding the earliest event giving rise to our liability under this Agreement.
Except for the right of a party to apply to a court for a temporary restraining order, preliminary injunction or other equitable relief, any controversy or claim arising out of or relating to this Agreement that cannot be resolved through negotiation will be resolved by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. If the parties cannot agree on a single arbitrator, the arbitrator will be selected by the American Arbitration Association. All arbitration proceedings will occur in English and will be held in Reston, Virginia, USA. The parties agree that any dispute resolution proceeding will be conducted on an individual basis and not as a class or representation action. Neither you nor Service Suite 360 shall be a member of a class, consolidated or representative action or proceeding. The award of the arbitrator shall be binding and may be entered as a judgment in any court of competent jurisdiction. The cost of the arbitration shall be borne equally by the parties. Neither party nor the arbitrator may disclose the existence or results of any arbitration hereunder. The authority of the arbitrator to award damages in any event is and shall be limited by this Agreement.
Your personal information, as well as any User Content you make available for inclusion via the Service, belongs to you. If you want to delete your information from our system, you can do so at any time by contacting us. We will confirm your request (to verify that it’s really you) and we will delete your information as promptly as reasonably possible, but in any event within 15 business days from the date your request is confirmed. Once the deletion of your information has been completed, we will notify you.
If you have any questions or comments, or think we’ve overlooked something important to you, please feel free to email us at firstname.lastname@example.org
SMS Terms of Service:
This Terms of Service is a contract in electronic format between you, as an end-user, and Service Suite 360, governing the use of Service Suite 360’s Text (SMS) Message Add-On feature (SMS Add-On). By accessing and using our SMS Add-On feature, you are agreeing that you will be bound by and comply with the terms and conditions of this Agreement. The terms "Service Suite 360", "we", "us" or "our" refers collectively to the licensor Service Suite 360, and our website servicesuite360.com (the "Site"). The term "you" or "your" refers to you as the user and licensee of our Service under this Agreement.
By enabling Service Suite 360’s SMS Add-On feature you agree that Service Suite 360 may send your customers and your Service Suite 360 system users (employees/staff setup with Service Suite 360 user accounts) informational text (SMS) messages as part of normal business operation. You further agree to inform your customers that you send appointment reminder text notifications as a part of your normal business operations (and that carrier fees may apply to the customer), which the customer may opt-out of at any time using the capabilities described in section "Opting Out from text Messages".
Cost, Billing, and Payment:
You agree that SMS message overage fees will be billed to your Service Suite 360 account for cases where you have exceeded the text message limit for your SMS feature plan.
Carrier Text Message Rates:
You additionally understand and agree that standard phone carrier text messaging rates may apply to recipients of the Service Suite 360 text messages. These phone carrier costs are your responsibility, the responsibility of your Service Suite 360 system users, and your customers and is not the responsibility of Service Suite 360.
Managing Text Message Settings:
Once you have enabled the SMS Add-On feature, you may enable, disable, and manage your SMS notification settings by accessing the Text Message Notifications Settings from within Service Suite 360.
Opting Out from text Messages:
All recipients of the text messages sent using the SMS Add-On feature may opt-out of receiving future text messages from the SMS Add-On feature by texting the word STOP in response to any previously received text message from the Service Suite 360 SMS Add-On feature."
Last updated: January 26th, 2016